Thank you for choosing AWKN.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy.

Change-of-mind purchases are the responsibility of the customer and are not eligible for refunds including shipping costs.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TESUUM LTD.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to AWKN, accessible from https://www.theawkn.com
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

14-Day Money-Back Guarantee & Refunds

COMPLETE CONFIDENCE

At AWKN, we believe in creating supplements that stand above the rest.

We’re confident in the quality of our products that we offer an exceptional guarantee. If, for any reason, you’re not completely satisfied with your AWKN order, simply return the product within 14 days of receipt, and we’ll issue a refund.

Just contact our Customer Success Team at orders@theawkn.com and ask for our Refund Request Form. After you have filled in the Refund Request Form please share it with our Customer Success Team for review. Then we will then inform you by email how and to which address you must return the product in order to receive your refund. Please note that customers are responsible for paying their own shipping costs to return the product to us. Your return must be traceable by the carrier to the return address communicated by us using a tracking number. You must provide us with the tracking number immediately after dispatch by email. Once we receive your return, we’ll process your refund quickly, because your satisfaction is what matters most to us. In the unlikely event that your order does not arrive, we are unable to process the refund or reimburse the return shipping cost.

Please note that we cannot reimburse the original purchase shipping cost. Refunds will be processed as soon as possible of us receiving the returned product. Our 14-days money-back guarantee policy only applies to the first purchase or subscription and can only be claimed once per customer. Special discounted offers are excluded from the money-back guarantee. Orders made using referral discount codes are not eligible for our 14-day money-back guarantee policy.

All complimentary items such as merch, cup, other samples are non-refundable.

Orders that are past the 14 days of receipt are not eligible for a refund. This policy is only applicable to products ordered from our website(www.theawkn.com) only. We reserve the right to deny a refund and/or issue a credit in place of a refund if we determine in our sole discretion that our money-back guarantee policy is being abused.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Defective or Incorrect Items
We strive to get it right every time. We apologize in advance if you received a product that did not meet our stringent quality standards or was not the product you ordered. In this case, please contact Customer Success Team at orders@theawkn.com within ten days of receipt of your product and we will arrange for a replacement for you at no additional cost to you. Please note, damage to the outer packaging during transport does not constitute as defective.

This exclusion may not apply to You if it is not permitted by applicable law.

Last updated: January 14, 2024