Shipping & Returns Policy
Shipping Information
Quick Dispatch: Order before 1pm and we'll send your AWKN out the same working day! Please note we don't ship on weekends or UK bank holidays.
Delivery Times: Typically 2-4 working days within the UK, but this can vary depending on your location and the carrier.
What Happens if My Package Gets Lost or Delayed?
During Transit: We're not responsible for carrier delays (strikes, operational issues, etc.), but if your package is genuinely lost or unreasonably delayed, we'll work with the carrier to sort it out.
After "Delivered" Status: Once the tracking shows "delivered," we can't be held responsible for theft or misplacement. If you think your package has gone missing:
Check with family, neighbors, or building management
Contact the shipping carrier directly to file a claim
Report theft to local authorities if necessary
Important: Get Your Address Right!
Double-check your shipping details before ordering. If your package can't be delivered due to an incorrect address:
If it comes back to us: We can refund you minus shipping fees and restocking charges
If it doesn't come back: Unfortunately, we can't offer a refund
Returns & Refunds
Our 14-Day Money-Back Promise
We're confident you'll love AWKN, but if you're not completely satisfied, return your unused product within 14 days of receipt for a full refund.
How to Return:
Email our Customer Success Team at orders@theawkn.com
Request our Refund Request Form
Fill it out and send it back to us
We'll tell you exactly where to ship your return
You pay return shipping (must be trackable)
Send us the tracking number immediately
Once we receive it, we'll process your refund quickly
Important Return Details:
First purchase only: This guarantee applies to your first full-price purchase only
One per customer: You can only use this guarantee once
No sale items: Discounted products and items bought with discount codes aren't eligible
No subscriptions: Subscription orders aren't covered
Original packaging required: Products must be in original packaging
Free items stay free: Any complimentary samples, cups, or merch can't be returned
We cover product cost only: We can't refund your original shipping costs
Past 14 days = no refund: After 14 days, we can't help with returns
What if I Received the Wrong Item or It's Defective?
We're really sorry if this happens! Contact us at orders@theawkn.com within 5 days of receiving your order, and we'll send you a replacement at no cost. Note: Damaged outer packaging during shipping doesn't count as defective.
Change of Mind?
Once you've ordered and we've shipped it, we can't cancel or refund change-of-mind purchases. Make sure you really want that AWKN before clicking buy!
International Orders & Customs
If you're ordering from outside the UK, any customs duties or taxes are your responsibility. If you don't pay them and we get stuck with the bill, we'll deduct that amount from any refunds.
Need Help?
Questions about your order? Email our friendly Customer Success Team at orders@theawkn.com - we're here to help!
Last updated: May 30, 2025
Note: We reserve the right to refuse returns if we believe our policy is being abused, and some exclusions may not apply where prohibited by law.