Shipping Information

Quick Dispatch: Order before 1pm and we'll send your AWKN out the same working day! Please note we don't ship on weekends or UK bank holidays.

Delivery Times: Typically 2-4 working days within the UK, but this can vary depending on your location and the carrier.

What Happens if My Package Gets Lost or Delayed?

During Transit: We're not responsible for carrier delays (strikes, operational issues, etc.), but if your package is genuinely lost or unreasonably delayed, we'll work with the carrier to sort it out.

After "Delivered" Status: Once the tracking shows "delivered," we can't be held responsible for theft or misplacement. If you think your package has gone missing:

Check with family, neighbors, or building management

Contact the shipping carrier directly to file a claim

Report theft to local authorities if necessary

Important: Get Your Address Right!

Double-check your shipping details before ordering. If your package can't be delivered due to an incorrect address:

If it comes back to us: We can refund you minus shipping fees and restocking charges

If it doesn't come back: Unfortunately, we can't offer a refund

Returns & Refunds

Our 14-Day Money-Back Promise

We're confident you'll love AWKN, but if you're not completely satisfied, return your unused product within 14 days of receipt for a full refund.

How to Return:

Email our Customer Success Team at orders@theawkn.com

Request our Refund Request Form

Fill it out and send it back to us

We'll tell you exactly where to ship your return

You pay return shipping (must be trackable)

Send us the tracking number immediately

Once we receive it, we'll process your refund quickly

Important Return Details:

First purchase only: This guarantee applies to your first full-price purchase only

One per customer: You can only use this guarantee once

No sale items: Discounted products and items bought with discount codes aren't eligible

No subscriptions: Subscription orders aren't covered

Original packaging required: Products must be in original packaging

Free items stay free: Any complimentary samples, cups, or merch can't be returned

We cover product cost only: We can't refund your original shipping costs

Past 14 days = no refund: After 14 days, we can't help with returns

What if I Received the Wrong Item or It's Defective?

We're really sorry if this happens! Contact us at orders@theawkn.com within 5 days of receiving your order, and we'll send you a replacement at no cost. Note: Damaged outer packaging during shipping doesn't count as defective.

Change of Mind?

Once you've ordered and we've shipped it, we can't cancel or refund change-of-mind purchases. Make sure you really want that AWKN before clicking buy!

International Orders & Customs

If you're ordering from outside the UK, any customs duties or taxes are your responsibility. If you don't pay them and we get stuck with the bill, we'll deduct that amount from any refunds.

Need Help?

Questions about your order? Email our friendly Customer Success Team at orders@theawkn.com - we're here to help!

Last updated: May 30, 2025

Note: We reserve the right to refuse returns if we believe our policy is being abused, and some exclusions may not apply where prohibited by law.